Returns and Exchanges

- We offer free returns worldwide

- The item(s) your ordered can be returned for a refund, hassle free. Just email us at return@fashiondiscovery.store if you want to return your purchase. Please provide us your contact information and order details.

- Please note that all returns will require label(s) and documents to be printed prior to posting; you will need access to a printer

Return Policy

Please read our returns policy carefully to ensure your request can be processed as quickly as possible:

1.1. The Customer has a statutory right of withdrawal from the contract within 14 days without giving any reason as follows:

1.2. The withdrawal period will expire after 14 days from the day on which the Customer, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the goods, or – in the case of a contract relating to multiple products ordered by the Customer in one order and delivered separately – on the day on which the Customer, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the last good.

1.3. To exercise the right of withdrawal, the Customer must inform us by email to return@fashiondiscovery.store of his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The Customer may use the attached model withdrawal form, but it is not obligatory.

1.4. To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

1.5. If the Customer withdraws from the contract, IS Style shall reimburse to the Customer all payments received from him, including the costs of delivery (with the exception of the supplementary costs resulting from the Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by IS Style), without undue delay and in any event not later than 14 days from the day on which IS Style is informed about the decision to withdraw from the contract.

IS Style will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.

IS Style will manage return item quality check by means of designer’s, who’s product was returned, and will be guided in relation towards Customer as following:

• If the item returned is new, with all necessary tags and not damaged by any meand by the Customer, IS Slyle confirms full reimbursement of the purchase including delivery included in free offer of IS Style.

• If the item returned is new, but there are product quality issues caused by original designer’s production, and Customer provided IS Slyle by photo proof and it is confirmed when the item is returned, IS Slyle confirms full reimbursement of the purchase including delivery included in free offer of IS Style. In case Customer desires to have the same model to be changed for another similar item, IS Style online manages it with designer without any extra cost from Customer’s side.

• If the item returned is worn, damaged during Customers trial (like make-up, tored fabric or other cases), and designer, and internal designer’s quality check has photo proof of the evidence, then IS Style has a right not to reimburse the purchasee and delivery cost. In this Case Customer has a choice to ask for return of the item being returned and investigated at his expense, or just refuse from the item not being returned at his own cost of the purchase.

1.6. IS Style may withhold reimbursement until it has received the goods back or the Customer has supplied evidence of having sent back the goods, whichever is the earliest.

1.7. The Customer shall send back the goods or hand them over to IS Style Online GmbH’s designer address, that is stated in return label, that Customer will get by requesting return, without undue delay and in any event not later than 14 days from the day on which the Customer communicates the withdrawal from the contract to IS Style. The deadline is met if the goods are sent back before the period of 14 days has expired.

1.8. IS Style will bear the cost of returning the goods, following guidelines in 1.5

1.9. The Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

1.10. Model withdrawal form:

Email return@fashiondiscovery.store

I hereby give notice that I withdraw from my contract of sale of the following goods,

Number of Order Ordered on (1)/received on (1), Name of Customer: Address of

Customer:

Date